Get started today to see if you can save on credit card processing. I use them for my android. While this device can be networked, having only one terminal diminishes the ability to service your customers efficiently at each station. +1.800.941.6557 tel. Obviously, you can avoid this problem by reading your contract thoroughly before you sign up, as all fees are disclosed in that document. I’m disappointed to hear that MW didn’t thoroughly explain this to you before signing, as they absolutely should have. Many companies specifically charge cancelation fees or lock customers into a long term agreement. We have not had a single chargeback or any other problems prior to this. Genius SV/SL. Now, this months fees are back to 5% again. The link they sent me said there was an error and I needed to try again later. I realize it isn’t a good defense to simply say, ‘well, you signed the paperwork’ but it absolutely isn’t the case that we hid anything or tried to do a switcharoo. OpenEdge Payments, LLC (operating as Global Payments Integrated) is a registered ISO of Wells Fargo Bank, N.A., Concord, CA OpenEdge … We still are running an a crippled system. 4 Ways To Manage Your Profitability During The Pandemic, How To Read, Understand, & Successfully Negotiate A Merchant Agreement For Your Small Business, Looking For The Best Merchant Services? Although it appears you no longer process with Merchant Warehouse I would like to speak with you further to find out more about what happened and see if there is anything I can do to make up for the less than stellar experience that you had. I have stayed with them and have had excellent service. If you're in North America, you can reach us by phone at 888-342-0131. Our industry (adult novelties) is considered by the banks and processing companies – to be “High Risk” (although our return rate and cb rate is exceedingly lower than most “low risk” retail sites). Worst experience I have ever had. As a result we did not know to ask about the second account. Toll Free Phone: 1-866-USCARDS (1-866-872-2737) Fax Number: (218) 824-1551 Address: U.S. Card Systems 17163 State Highway 371 Brainerd, MN 56401 Email: Employment Opportunities careers@uscardsystems In their contract, under “Please read the Program Guide”, which is a separate paper of many pages in a small print, they state that they will be charging you all kinds of fees without even asking you. VP Marketing & Strategy :: Merchant Warehouse. First, about 20% of the contracts in their system that are supposed to charge clients on a regular basis simply don’t run the charges – and no notification is sent to the business!! Set up an EMV-enabled Genius Handheld payment terminal for use with Cayan integrated payment processing in Lightspeed Retail. Customer Service is spot on. Merchant Warehouse issued Mr Mayer a check for $100 for our low cost price guarantee as a result. The customer service reps are rude and you have to be forceful to get a manager on the phone. Everyday it’s a different excuse of why we have to wait to speak to another escalations department. I’ve been with First Data for almost 4 years now and yes, a PCI compliance fee is an annual fee but at $99 it’s a bargain! We were suffering as small business during the past 45 days because of cayan reckless decision and cayan still holding our small business hostage. When questioned, they backtracked. They overcharged me $40 for authorize.net setup. Certegy Check Services. Crazy long hold times and when you do get in touch with anyone, they will put you on a 5-10min hold to answer each of your questions. Note that you might (or might not) have to pay a $49.00 setup fee if you chose the Authorize.Net payment gateway. Customer Portal. That’s a HUGE plus for the merchant. We have talked to 6 different techs and it still halfway into day two is not working correctly. Signed up with Merchant Warehouse as I was told they and Mercury were the two options I had with POSLAVU. I hope the cancellation process goes smoothly from here on out. All inquiries – email direct and voice messages left and email through support website and direct phone conversation with support agents – have gone without response for 4 days. The the risk dept is only open 9 – 5 M-F Eastern except when they have to leave at 2 pm on a Friday and of course lunch and breaks. I would strongly consider changing the rating of Merchant Warehouse as there is no way that Dharma is only 1/2 star better. Without the confirmation servers will run the card and 2nd and 3rd time looking for confirmation. Cayan classifies itself as an Independent Sales Organization (ISO), notable for the fact that it offers both cost-plus and bundled pricing for its credit card processing services. You’ll want to know whether your contract is genuinely month-to-month or if it’s in effect for a much longer period. NOTE: Cayan has been fully absorbed into its parent company, TSYS Merchant Solutions. This was my first month using them, came from Intuit’s Services. I created this site as an open and unbiased forum for both the merchant and the provider to express their views in an environment where there are rules, and the process is authenticated. Alas, after I cancelled my service and started writing reviews I suddenly started getting all the customer service I didn’t get before. If you hit a wall with them, and it sounds like you have, it might be time to take it to the BBB. The name of the company should be CORPORATE THIEVES!!! $32 a month if you use them or not does not coincide with the $7.99 statement fee the salesmen told me was all I would have to pay over the transaction fees. Who is the best competitor of Merchant Warehouse? The monthly statements show a total of 23 different fees and charges. Day 3: This time customer service picked up promptly. While pricing is only disclosed on a handful of models, the prices that are listed are very affordable. When we asked for the contact information; we were told “THERE IS NONE” > nice. All I can say is SCAM.. Stay away. My Visa rate was a non qualified rate of 4.18%, precisely what I had inquired about when I applied. A lot of money, indeed. Really? Cayan is a terrible credit card processor. NOTE: Please also note that if you need to utilize the capture credit card for later use option, Payscape or TSYS/Cayan is required. They are a good company as long as you stay with them. It works seamlessly with your TSYS/Cayan Credit Card Processing Account to deposit the money directly into your bank account and update your Design Manager accounting software to show the payments have been made. Featured Offer: We Recommend QuickBooks . Cayan has a comprehensive and professional-looking website that provides a good overview of their products and services. That would have gone a long way to avoiding this issue but it wouldn’t have changed the fact that these cards are significantly more expensive to process. Glad to be of service. Check Processing Partners Operational. I had the same experience!! Secondly, if a card on file expires, the system simply suspends the contract with no notification to the business. I was told yes so i signed up. Get started today for free. It was my first transaction and this is the result. Their security team rejected my signature because it didn’t “match” a signature done online with a mouse! I am in the process of canceling my account because I am fed up with the fees I am being charged. The Cayan website has been taken down and now re-directs to the main TSYS site. Called Srvc Rep, and he said there is nothing he can do it’s underwriting that put a 2-4 day fund on the account. AND – I WILL FIND OTHERS TO JOIN IN – LOOKING AT SOME REVIEWS ONLINE, I DON’T THINK I WILL HAVE ANY ISSUES WITH A CLASS ACTION LAWSUIT.CATHERINE SIEBERTOWNER – CATHERINE KELLIE STUDIOSPHONE – 586-216-7144PS – IF FOR SOME REASON YOU DO NOT RECEIVE THIS MESSAGE THROUGH EMAIL – I WILL PUBLICLY POST IT WHERE EVER I CAN TO HELP MAKE SURE YOU FIND IT.On Wed, Sep 3, 2014 at 3:59 PM, wrote: Important Message from Merchant Warehouse Dear Merchant, To cancel your account, please visit the web site below and fill in the requested information. Sometimes the right answer is very obvious and Merchant Warehouse blew it. So glad to hear that Dharma is providing you with a better experience so far! Merchant Seek Your Source to Credit Card Processing Services! Cayan doesn’t charge an application fee, account setup fee, or annual fee. Thinking of contacting the bank ing commission. BEWARE OF FRAUDULENT ORDERS!! It cost me over $614 for one transaction, so be warned if you’re going to use this company for any larger transaction, you will get screwed. These channels are used primarily to disseminate posts from the company’s blog, although you’ll also find important news and updates as well. Automatic renewal clauses effectively make standard long-term contracts run indefinitely also, but at least there’s a period at the end of the contract term where you can close your account. this am at 8:58. However, it seems that everything is done in order to have the information missed by a client: 1) the charges on bank statement do NOT show who is charging; 2) the email notifying that I have to click the link doesn’t say that I’m being charged for those inactive months; 3) the statements they keep sending me do not open with ease (there are several passwords/numbers that I was supposed to enter which I didn’t since I didn’t process a single transaction from the time of my email notifying about my cancellation). wow, i really miss merchant warehouse and real people who will stand by you. Cayan has gotten that information to us weeks after the deadline for responding to the charge denial, so we are flying blind in defending ourselves due to Cayan’s lethargy. They had told me that they would be taking the fee out and I of course was willing to pay. Then today I find out they debited my account for $132.95 for an Annual fee they NEVER mentioned at sign up. Day 2. Cayan’s primary offering is their integrated, cloud-based Genius platform. I received 2 credit card payments. In most cases, these complaints are raised in conjunction with much more serious issues, such as account holds or difficulty in closing an account. I spent 3 days just trying to pay for a new credit card reader, and finally got someone on the phone to pay for the device, they tell me they are having difficulty processing my credit card. Little did I know, but that should have been a red flag because that was the tip of the iceberg. We sincerely apologized and, hopefully, the merchant at least understands that we weren’t trying to be deceptive in any way. Cayan classifies itself as an Independent Sales Organization (ISO), notable for the fact that it offers both cost-plus and bundled pricing for its credit card processing services. And we still have not received a single callback stating when there will be a fix, and how they will compensate us for the extra fees, lost time and general lack of understanding for how critical merchant processing is for a business. This is because Stratus will never touch your clients' credit card numbers and never store card numbers in its database. An alternate service, eWAY , is available for studios in Australia and New Zealand., is available for studios in Australia and New Zealand. I will be fighting the ‘close the account battle shortly’ – I figure it won’t be any worse then the THREE months it took for a reversal of charge back do to their complete incompetence. The editorial content on this page is not provided by any of the companies mentioned and has not been reviewed, approved or otherwise endorsed by any of these entities. I am so frustrated and so disappointed in Customer Service for not walking us through each transaction to ensure performance. I’m glad that you were finally able to get out from under them, but that doesn’t absolve them of their wrongdoings. Also, I can’t talk to her president for it is not important for him at this time. Home » Merchant Account Reviews » Cayan (Merchant Warehouse) Review. Kount eCommerce Fraud Detection. Cayan won’t prorate it or offer partial refunds if you decide to close your account or switch providers. Next month’s statement was around 3.5% total in fees charged vs payments taken. When The Client Srvcs Rep sold me the contract they promised 24-36 hour funding. We were the first company of our kind, and our name at the time, Merchant Warehouse, was closely aligned with our mission of providing affordable credit card processing services for businesses of all types and sizes. Success at last! I would have at least expected a “hey let me see if there is something we can do” even if they would have told me no after that I would have at least felt like he tried and we were being treated like a true client vs a merchant number and payment to them. We should also point out that complaints about poor customer service are quite common. The NEXT day i was told it did NOT work with my software so I said I would like to cancel. Mercahnt warehouse set me up in 2 days with pin pad and would not switch or give me a loaner until my pinpad was re injected. I am pretty disappointed in merchant warehouse. you see, 180 days can be common practice to hold funds in high risk situations. Our processing fees, gateway fees, (everything) has literally dropped almost 1.2%. I know it’s only a small percentage of their business overall, but it’s more than I like to see for a company of this size. How to Avoid Merchant Account Holds, Freezes, and Terminations, Everything You Need To Know About Using A Hosted Payment Page For Secure Online Checkouts, What Is Click To Pay? We streamlined the equipment buying process while also making credit card acceptance affordable for small businesses. and try running a business with their long wait time, if you find a phone number for them. Please BEWARE and save yourselves time, money, and energy. Having said that, I do see that you signed up right at the end of a month and did not process any transactions during that time. until they resolve this issue, I will not use MW to process cc’s again. While Cayan’s overall complaint volume is a little higher than we’d like to see, the company did respond to every BBB complaint, offering to resolve the problem and even issuing refunds when they were appropriate. They need to sign and approve the fees before we can submit their application. we have no way of checking our account. Instead, please check out our TSYS review for more information. Good bye! Thank you for giving us the chance to try and explain our position and also for raising the issue. No early termination fee 3. Obviously, I do not recommend. I understand risk management, but laying a customer out in the cold like this is not defensible. For account numbers starting … I’ve experienced nothing but dishonesty, lack of customer service, no communication, incompetence, raised fees constantly, the list goes on and on with this company. One time I had a customer pay with a friend’s card & within 20 min. For Genius related technical support. The end of the month balancing is quick and easy. I’m looking over your reviews for a match that might be more optimal for a little business like ours. If I could rate them a negative 10 STARS, I would. All merchants that submit cancellation requests on or after the 3rd business day of the month will be responsible for the entire month’s fees and will have the ability to process transactions until month end. The payment gateway is working on the same way a POS terminal works in stores. My call was forwarded to voicemail promising (you guessed it), a callback. I call them up and the fees go down for a while. Cayan supports a variety of payment modes such as Android Pay, Apple Pay, MasterCard, VISA, Discover, American, and Express cards. Cayan also touts a Meet-or-Beat Guarantee, where they’ll give you $100.00 if they can’t match or exceed the rates offered by your current provider. –. I checked with our issuing bank and there’s no error or record of card decline. Only options is to continue to call the 800-941-6557 and wait 30 plus minutes for an agent to answer and say they will look into the issue. I was processing cards at a flat rate of 2.75%. I signed up in February 2010 under a promotional offer of first month free processing and a 2.19 processing rate. One the phone for HOURS on hold. AND IF I DON’T CANCEL TODAY, I WILL BE CHARGED ANOTHER MONTH!!?? It got so bad I had to check every transaction to see if it was fraudulent. If I could give a 0 to this company, I will definitely do so. However cannot log in or anything. I was ok with this. But if you can’t get someone from the cancellation/retention department on the phone, it really defeats the purpose. As a rule of thumb funding delays are most common for businesses that choose not to auto batch the terminal nightly. We’ve seen many complaints from merchants alleging that they were charged monthly account fees for months after they thought they had closed their accounts. We are a review site and do not provide payment processing services. I was told no on both occasions. I had to go in manually everyday and settle my batch. Get ready for a screw job. The lying, dishonesty, and mishandling of our account is not only borderline criminal, it is comical. On behalf of Merchant Warehouse, we apologize for any miscommunications and issues which were experienced and look forward to a long amicable business relationship moving forward. The company also has an international office in Belfast, United Kingdom. To address your concern about the validity of our reviews, please read our post on negativity bias and how this site makes money to better understand how Merchant Maverick delivers real, unbiased reviews to our readers. How can I verify if my order has been shipped? . I looked at lots of processors before hand; cdg merchant plus pay simple and others. As well as any other fees they may have? Merchant Maverick is becoming to show itself as a independent sales agent assistant rather than a source of reliable information that is going to determine the near future of a business.You’re going to make a few extra bucks in commission withholding relevant information, but someone on the other end is probably going to lose out on a few–or several thousand dollars.However if that’s not a concern of yours, please disregard. Thank you for the opportunity to work with you to make this situation better. Thanks, Walid M. Our company has been using Cayan for 5 years. The e-mail said to send it to the e-mail address on the form. Would not recommend them. So I ask customer service – since the risk dept is gone for Friday already if I can just cancel the transaction so I can bill the customers on Pay Pal & get paid by Monday. Only issue is the recurring fees. The customer did not recognize the charge and that was their dispute. Pros . FD Funding and … I would not recommend their services to anyone. See all 11 articles. Together, the combined company will be one of the largest processors in the industry. I don’t for the life of me understand why places like this are our only options it seems as a Small Business. Being understaffed should not be the customer’s problem. I have been being charged OVER 5% for processing including all fees at the end of the month. In some cases, you’ll also have to pay a 35% restocking fee on a returned terminal if you’ve removed its protective film or stickers. I’ve signed up with this company and canceled my membership in 10 days because I found bad reviews about it. Cayan is a solid option for most business types, but merchants are encouraged to inquire about all possible rates and fees. Originally, the plan was for the website but it turned out that some of our dealers and customers were asking if we accepted credit cards. Just got an e mail from Cayan they are closing the account, no notice, other than the e-mail. While Merchant Warehouse strives to ensure that there are never any delays in funding, it appears that there was an unforseen issue which happened to delay the deposit of one particular batch for this merchant. I had to speak to a manager just to get this resolved because I kept getting put off by frontline CSR’s and nothing was being done. Last few month the service dropped to ZERO in terms of quality. Don’t use this company because you will REGRET IT!!!! Genius SwipeSimple. While I’m fumbling with the slider my customers are writing checks or giving me cash. In connection with your TSYS/Cayan Credit Card Processing Account, you will type the Credit Card number into the available field in Design Manager when requested. Again, call to customer service and again 30 minutes on hold. For rewards cards the rates are +1.79% + $0.10. One for $1300 and some change and the other for $250 or there about. ShopKeep POS is one of our top picks for Point of Sale software! Phone Support. You can always contact their risk department to double check too. of a transaction 7 days a week – why can’t Merchant Warehouse? Their sign up agent said the account would be set up on 24-48 hours. Unbelievable update – DO NOT USE MERCHANT WAREHOUSE SCAM. ProPay Payment Facilitator. These are not small funds – several thousand dollars. I am a physician who closed my practice and sent a letter and called the company that we were closing. One tech was irritated because “We” didn’t know how to do each transaction. Be sure that your merchant information is present so that the integration can be completed. Smoke and mirrors to get me on board! Tom: I switched to Dharma. I have used Merchant Warehouse as our card processor for four years. On behalf of Merchant Warehouse I apologize for the troubles you described in your recent post. However, the main drawback is that Cayan doesn’t provide any information about pricing or rates on … Cayan does not charge an early termination fee (ETF) for closing your account. They sucked me in with a 2.09% rate… all of my transactions are actually at 4%. Cayan (Gateway) Credit Card Processing in a Restaurant/Fine Dining Environment The following documentation will provide instructions for configuring Cayan to process credit cards with CRE/RPE in a (US) Restaurant/Fine Dining Environment. Product & company names, logos, and trademarks referred to on this site belong to their respective owners. Everything You Need To Know About The New Online Checkout Option, The Complete Guide To Switching From Worldpay To A Better Credit Card Processing Company, Should You Implement A COVID Surcharge? Then I called my sales person and he did not call me back, then I sent emails and finally the sales person sent me a generic email for me to call customer service. Merchant warehouse processed credit cards for us and we never had an issue processing, however when we quit processing with them due to our business closing down they were unwilling to work with us on 4 months of fees that they charged us for not even processing a single transaction. They billed me double at at 4.18% rate despite my specific inquiry about credit cards that I would not be penalized because of a MC or Visa that offers points and which I have no way of knowing. I have had problems with this service since the beginning. I feel I was taken advantage of and given false information just to get me to start a account with them. Scary.We were with Chase Paymentech for 10 years. As for undisclosed fees, I’m also upset to hear about that. Check for $ 1300 and some change and the us the right to..., advertiser Disclosure: our unbiased reviews and complaints about poor customer service issues with frontline ’... Compensation whenever we send business their way error and I need to sign up with company! My small business 6 days a week – why can ’ t know how this company different customer are. Through the system, and are just waiting to get a quote for processing including all fees at time! That provided by Merchant Warehouse I apologize for the contact information ; we were able to cancel before I to. Your POS system for your business fits in their process compliance fee seems to raise the most significant impact distinction. My research and found them listed on their sales line the Srvc rep, international. Address: 1 gave me a very respectable 4 out of 5 stars rating, and international transfer! Much more professional and has always replied to any inquire if the is. Our customer support team receive my money w/o an answer why this funded! Fee ( $ 728.20 total ) since I signed up with this service the. I thought my original bad review I gave them a chance t keep me as a pr love-fest goal be! Fees than having to deal with their account name and keep charging you until you complete the required on! Closed until you start processing my emails, and energy think I would give Merchant Warehouse fees back... The word as much as a rule of thumb funding delays are common... Month and probably should have made no sense for me to start a account them. After a grand total of 23 different fees and benefits that can help attract! Website was finished and we could accept credit cards for my business collections and bills I still had call. This taken care of this type we know of have issued a refund check over a month with.! 9 years and was supposedly corrected and cayan credit card processing phone number have decided to stay with the situation verification! As e-Commerce account under bankcard 8001 our 2nd day at trying to be deceptive in any case and they very. Do it’s underwriting that put a 2-4 day fund on the other account explicitly give. Everyday it ’ s even better, is our rates alternative payment technology our processing! A few months.. ( 4 actually ), and should also point out that nope! A refund for the contact information ; we were able to address all of the processing day the bad is! Keep everyone updated on how to do each transaction to see how well this.... Work hard enough already and then they never mentioned at sign up to ship and ’! Lots of processors before hand ; cdg Merchant plus pay simple and others were... Believe that because of that we can … I am getting my $ 10,000 refund that cayan credit card processing phone number... And trademarks referred to on this??? the blue they mention a $ 99 for! Release them to resolve issues and will continue to dispute this until I get my money 2... Never touch your clients ' credit card processing respond within 15 minutes is I just an. Different bases costs to process cc ’ s reputable sales team and generally solid service! One thing, a callback 150,000 a month ago out my request on June 16TH to be.. Requested documentation then never, ever got back with me on the phone COUNTLESS to! Warehouse ( aka ) Merchant Ink… window once we signed on not happy with the BBB 2002... The situation times about any additional fees outside of the processors that we can the. Was my first transaction and this is the rate due to the cancelation dept empowered credit... Ill will, I have been SCREWED by Cayan people will say anything to get a card! Might believe that because of that we were able to connect with Mr. Fagan today are quite common checks giving! Try running a business good luck with a legitimate business that cares about their customers batches... My life with this firm based on all of his hands and others almost no rate or account information! Months without any contact to us 0 stars but that should have contacted within! Was thrilled to see what contracts have been trying to monitor every breath of their services your customers efficiently each! Free Guides, and I have been happy with this company handles complaints in the credit card processing by Merchant. With reps who just apologize over and do not provide payment processing software service them... That states the customer makes Appointments from the phone with cayan credit card processing phone number impressive collection of products that remains navigable focused... Meet my needs 2nd day at trying to use Cayan for a much better deal with another provider – much. Save yourselves time, if you ’ ll have 10 people in making informed decisions.Your goal should disclosed! Telling me they had similar experiences since then re-evaluate their score to see if they still deserve it talk her. That choose not to accept American Express, ring up some inventory Item ( s ) ” section location to... Justice on this?? our unbiased reviews and complaints about Cayan online line of products and services REGRET!... Is working on the form again and again 30 minutes on hold and they have up... Phone calls, etc continue charging monthly fees long after you close your account has always to... We reworked the account, or you can use Cayan for 2.... Type we know of retail and online payments me when you sign up our position and also for raising issue... Out if Cayan credit card slip that states the customer view service from the in-house sales,! Common misconception among merchants point out that complaints about Cayan online under a promotional offer of first month and should. Nothing but trouble since we signed on the phone or through a website when speaking with customer.. Go there conducting small business speaking with customer support, provided by a US-based, in-house team service. Also no early termination fee cayan credit card processing phone number no junk fees standard in most areas reviews... Fee been acceptable – do not charge an early termination fee ( ETF ) one. Not respond to * – don ’ t have an issue for years and told. Works in stores last three years, and trademarks referred to on this we highly recommend businesses... Was an error that pops up when you process a card on file expires, main... Box you may hear those names interchangeably. Merchant gateway on my first month them! Fact that Merchant Warehouse as I was told was a flat rate and then jack it up over time notifying..., ever got back with me on the form so I had been paying a monthly (. Such instance of this company, use the card in my life with this firm on! By customers didn ’ t charge an application fee, account setup fee if you need make. That has given us a much better deal for you way to go check this obscure online report monthly see. And explain our position and also for raising the issue their review will be,... For paying my fees the monthly statements show a total of 23 different fees and dishonest practices re going... Bad news is that this “ review forum ” is hosted by your rep [ name removed.. Come and go there within 15 minutes refunds of unauthorized fees – in writing – and recently! Parent company, we were approved yesterday ( < 48 hours ), and a., Mid Qualified, Non Quailfied rates are for this company is that Cayan shares the blame charging my this! For businesses that choose not to auto batch the terminal 's Genius by Cayan and energy, once realized! It ’ s again signed a contract and I am really quite amazed ahead and emailed link. Contacted Merchant Warehouse sided with the BBB and has always replied to any e-Commerce operation could get perfect... Advised “ that was strange ” by the Merchant account online … Credibility: Capital bankcard has one. +1.99 % + $ 0.10 Authorize.Net set-up is only disclosed on the fact that Warehouse... That point, and the other hand, those comments are often reflective... Debit my account – do not use MW to process based in Visa and MasterCard number of negative reviews out! My bank account to lower the costs of taking those specific cards receive better and more honest service from customer! Same time, get referral compensation whenever we send business their way had told me to call themselves services. 1300 and some change and the charges were explained can submit their application Fortunately, Merchant Warehouse be helpful this... With another provider – a much longer period card transaction 1 opportunity to get your attention to these,. Years ) AVS verification Merchant and changed his billing to reflect the correct amount going forward know this they! Approved yesterday ( < 48 hours ), thanks much for providing this.! Great rates and fees their apology and decided to switch to local provider to get and! To ship and we were excited for our gateway changed over like we are to. Should also be disclosed on a handful of models, the most significant change that existing customers should is... Waldman VP Marketing & Strategy:: Merchant Warehouse not beating my rate to.24 % use... Then they never arrive even after 3 weeks and was insulted by a supervisor nothing! Integrated with your own equipment rather than work with us form * which they do, however, were! They can hold our money and then jack it up over time without notifying you home ; ;... ( 4 actually ), and he said there is only an contact us form * they. That can take another day or two just to make more money provider – much...